FAQ – Frequently Asked Questions
What does clear water mean?
According to DIRECTIVE 2009/125/EC Commission Regulation (EU) No 547/2012, ‘clean water’ means water with a maximum non-absorbent free solid content of 0,25 kg/m3, and with a maximum dissolved solid content of 50 kg/m3, provided that the total gas content of the water does not exceed the saturation volume. Any additives that are needed to avoid water freezing down to -10°C shall not be taken into account.
Model: D-CW / D-CWP
What is the recommended setup in case of GLYCOL?
With glycol up to 10% we can use the pump from -2 °C up to +40 °C With glycol up to 30% we can use the pump from +5 °C up to +40°C.
Model: D-JET / D-BOOST / D-EBOOST / D-BOOSTi/ D-MULTI / D-EMULTI / D-EBOOST WiFi
The pump stops after running for a short time
The thermal overload protection device stops the pump. Contact the service center.
Model: D-CW / D-DW / D-CWP / D-DWP
What should I do if the pump is not working?
If no FAQ is giving support to solve the problem, please use the contact page to send an e-mail and you will contacted by our service partner. Alternatively, you may go to the shop where the pump has been purchased.
Where is it possible to find the Instruction Manual?
In the product page of the website you may find Instruction Manaul, Quick Guide and installation video.
What if the WiFi signal of my domestic network is low or absent around to the pump?
You may use a WiFi extender to increase the reach of your WiFi signal. You may use any commercial WiFi extender, following the producer’s instruction to install it.
Model: D-EBOOST WiFi