Tallaspumps.com considers customer support and services of primary importance. That's why we engage with customers in a constructive and clear manner. If you have a problem, we will do everything possible to resolve it in the most effective and prompt way.
Delivery damages? Contact us, and we will find a solution by sending you the broken component or replacing the product. We will always strive to get you back in action as soon as possible. Products with manufacturing defects will be replaced. You are entitled to a warranty of 2 or 5 years (specified with the product) when used as intended and for the specified purposes. Warranty repairs are free and may take up to 2 weeks. Refer to troubleshooting tips and explanations to find immediate solutions. In all cases, we will offer you an alternative solution.
Received a damaged item? Please contact us as soon as possible. We will do everything we can to ensure you can use the product as quickly as possible. We may send you a replacement component or even a new item. Our main goal is to get you back to work or enjoying your hobby without any time loss.
All items purchased from us are covered by a legal warranty. The legal warranty implies that a product should do what the consumer can reasonably expect from it. Any additional warranties do not affect the legal warranty. Did you receive a product that does not meet applicable standards? In the event of a product malfunction, we can initiate a warranty handling procedure. This means you can report the malfunction through the warranty form located at the bottom of this page.
In case of malfunctions, you can contact us. Often, we can assist you remotely. In some cases, we may ask you to return the product for inspection. If a repair is necessary, the product will be sent to the manufacturer's repair service (CAT). Repairs take a maximum of 2 weeks.
Normally, we are able to resolve the problem so that you can continue using the product. In principle, the product will be repaired, or we will provide a replacement device. The product must have been used normally (as indicated in the user manual) and for its intended purpose. In this case, returns will be sent, checked, properly repaired, and tested.
In the event of improper use or poor maintenance, we will seek a solution by discussing it with you. Even in these cases, you can expect an honest and realistic proposal from us, so that we can proceed as quickly as possible. Contact our customer service for more information on handling repairs.
The Fastest Way to Find a Solution
Many malfunctions can be resolved remotely. That's why we have invested a lot of time and effort in inventorying and describing possible remedies. We always offer the simplest and fastest solutions available.
A warranty request results in receiving a functioning product back through repair or replacement. We have experience with the products and can provide you with information and advice to make the one you have work. If it is a warranty-covered event, the product will be sent back to the manufacturer, where it will be carefully checked and repaired or replaced.
If, after inspection, it is found that the product is not defective and is functioning properly, or if the problem was caused by improper use, you will be charged for the inspection costs and any repair expenses.
You can only submit a warranty intervention request through the website. After filling out the warranty form, it will be immediately forwarded to the product supplier, from whom we will receive initial instructions. After that, you will be contacted.