Privacy Policy

Privacy Notice   Latest revision: May 2018

Terms for using DAB digital solutions 

  • Terms of Use
  • Privacy Policy

Terms of Use

  • Description of Services
  • Acceptance of Terms
  • Disclaimer
  • Unlawful or Prohibited Use
  • Intellectual Property
  • Indemnification
  • Legal disputes
  • Miscellaneous
Description of Services

When using DAB digital solutions (“Digital Solutions”) you can access information and services provided by Dab.

The Digital Solutions consist of the Dab webpage, from which you can use specific services, such as self-service solutions, contact forms, requests for premium content etc., and specific Dab applications that can be accessed without having created an account such as MyDab, D.connect, D.Learning, APP Tallas and App Events. For some of the applications there will be an additional EULA and you will be able to create an account and get access to further modules of the applications.

Acceptance of Terms

The Digital Solutions that Dab provides to you including any updates, enhancements, new features etc., are subject to the following Terms of Use (“TOU”). Dab reserves the right to update the TOU at any time without notice to you. The most current version of the TOU can be reviewed by clicking on the”Privacy”” hypertext link located at the bottom of our webpages.  By accessing the Digital Solutions or using the website in any manner, you agree to be bound by these TOU.


Dab provides the Digital Solutions as a service and for information purpose only. The transmission of this information does not create any form of relationship with Dab. You should not act upon information provided through the Digital Solutions without seeking personal assistance from Dab. While we have attempted to maintain the information, the software and any other services in the Digital Solutions as accurate as possible, the Digital Solutions may contain errors or omissions for which we disclaim any and all liability. The material and contents of Digital Solutions is provided “as is”, and without warranty of any kind.

Neither Dab nor any of its affiliates are responsible for any loss of hardware, software or files, caused by the use of the Digital Solutions or elements downloaded or used from/in the Digital Solutions. Hence Dab makes no warranty, that the Digital Solutions or services provided in the Digital Solutions, either by Dab or on Dab’ behalf (including free software downloads) will meet your requirements or will be uninterrupted, timely, secure or without errors, or that the Digital Solutions or the servers used by Dab are free of viruses or bugs or are fully functional or accurate. Dab endeavors to maintain the Digital Solutions and their operation, but Dab is not and cannot be responsible for any defects that may exist in the Digital Solutions or the operation of the Digital Solutions.

Dab may provide links to other websites or make third party applications available. Your use of such third party web sites and/or applications is at your own risk.

Applicable law may not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damages. Accordingly, some of the above limitations or exclusions may not apply to you. However, in no event shall Dab nor any of its affiliate’s total liability to you exceed the amount paid by you, if any, for using the Digital Solutions.

Unlawful or Prohibited Use

As a condition of your use of the Digital Solutions, you will not use the Digital Solutions for any purpose that is unlawful or prohibited by these TOU. You may not use the Digital Solutions in any manner that could damage, disable or overburden any Dab server, or the networks connected to any Grundfos server, or interfere with any other party’s use of any Digital Solutions. You may not attempt to gain unauthorized access to any Digital Solutions, other accounts or to any Dab server, through hacking or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Digital Solutions.

You may not knowingly introduce viruses, trojans, worms or other material, which is malicious or technologically harmful.

Intellectual Property

The Digital Solutions and each of the elements making them up, including in particular the graphic charter, data, software, texts, logos of the Digital Solutions, are protected by intellectual property law, i.e. in particular copyright and/or trademark law.

The Digital Solutions and each of the elements making them up are owned exclusively by Dab Pumps S.p.A.

Dab Pumps Spa grants you a limited, non-exclusive license to use the Digital Solutions as specified for each Digital Solution.

Any other use of the Digital Solutions or of one of their elements constitutes an infringement of rights unless previously and specifically in writing authorized by Dab Pumps Spa


You shall indemnify, defend and hold Dab (including its affiliates) harmless from any liability, claim, loss and expenses, including reasonable attorneys’ fees and expenses, relating to your violation of these Terms of Use or use or misuse of the Dab Account.

Legal disputes

Any dispute arising from the use of the Applications or the interpretation of the TOU is governed by the laws of Denmark, excluding its conflicts of law rules. The exclusive venue for any and all disputes arising from or in connection with this EULA shall be Padua City Court, Italy.

If the laws applicable to these conditions might at a later date be interpreted or changed to the effect that one or several of the clauses become ineffective or invalid such shall not entail the invalidity of the conditions as a whole.


Dab reserves the right to modify, suspend or terminate the Digital Solutions at any time, without cause or notice. Dab also reserves the right to terminate access to and use of the Digital Solutions by you, your Access Administrator or any of your Authorized Users at any time, without cause or notice. Without limiting the generality of the foregoing, Dab may suspend or terminate your access to the Digital Solutions at any time if you violate any of the TOU.

The TOU constitute the entire agreement between Dab and you as the user, superseding any prior agreements.

If Dab does not enforce any particular provision, Dab is not waiving its right to do so later. If a court finds any of the terms non-applicable to you in particular, the remaining terms will survive. Dab may assign this agreement in its sole discretion to any legal entity in the Dab Group.



Privacy Policy

To deliver the Digital Solutions, Dab collects personal data about you. When you use Dab Digital Solutions, you acknowledge that Dab processes your personal data in accordance with this Privacy Policy.

At Dab we recognize that you may wish to maintain the confidentiality of the personal information you give on-line and we are aware that we are obliged to provide appropriate protection and responsible processing of all the personal information we receive.

If you feel that you cannot accept this Privacy Policy, we advise that you do not use Dab’s Digital Solutions.

What kinds of data do we gather and process?

When you are using Dab’s Digital Services, Dab may collect personal data about you such as your name, company, e-mail address, phone number, address and IP address as well as logging the chat session between you and the Dab chat agent when you use the chat forum (“Personal Data”).

Dab registers and processes Personal Data to deliver the requested services when you:

  • Are using certain self-services and contact forms,
  • Send us an enquiry or give us feedback,
  • Use our chat forum available in various countries
  • Give any kind of Personal Data to us via our website or applications.

You are free to decide whether you want to provide your Personal Data to Dab. However, you are obliged to provide the Personal Data in order to use Dab’s Digital Solutions. If you do not provide the Personal Data you will not be able to use all functionalities in Dab’s Digital Solutions.

For which purposes do we gather and process Personal Data?

Dab is using your Personal Data to deliver the requested services under the Digital Solutions requested by you, including to get into a dialogue with you about offerings etc. when requested.Dab does not store information on methods of payment, such as credit card numbers, bank account numbers, or similar.

The legal basis for collecting the Personal Data

The processing of your Personal Data is based on the understanding between you and Dab that you will use one or more of Dab’s Digital Solutions, and that the processing of your Personal Data is necessary for the fulfilment of the purposes mentioned above. The processing of your Personal Data is thereby considered necessary for the performance of a contract to which you are a party or in order to take steps at the request of you prior to entering into a contract, which is Dab’s legal basis for processing your Personal Data (Article 6, para. 1, lit. b of the General Data Protection Regulation (Regulation (EU) 2016/679)).

Your Personal Data may only be processed for different purposes if this is necessary in order to comply with legal or regulatory obligations (e.g. transfer to courts or criminal prosecution authorities), if you have consented to the respective processing, or if the processing is otherwise lawful under applicable law. If processing for a different purpose takes place we may provide you with additional information.

Who is the data controller and who do we disclose personal information to (data processors)?

Dab Pumps S.p.A., via Marco Polo 14, 35035 Mestrino (PD), Italy, telephone +39049512500, and your local Dab entity (jointly referred to as “Dab”) are joint data controllers and responsible for data security and the processing of your Personal Data according to the specific purposes mentioned above. Please see this link for an overview of local Dab entities.

Dab can share your Personal Data with third parties acting as Dab’s data processors for processing your Personal Data according to the purposes mentioned above. The following data processors are used:

  • Microsoft Ireland Operations Limited, Atrium Building Block B, Carmenhall Road, Sandyford Industrial Estate, Dublin 18, Ireland: Microsoft provides IT infrastructure.
  • Google, Gordon House, Barrow St, Dublin 4, Irland: DAB uses Google Webmaster Tools & Search Console and Google Analytics. In addition to this, DAB places “Google DoubleClick Adservices” (online advertising tool) scripts on its websites.
  • Adobe Systems Ireland Limited, 4-6 Riverwalk, Citywest Business Campus Dublin 24, Saggart, Ireland: DAB uses Adobe Experience Cloud solutions to build, manage, and optimise DAB’ digital solutions.
  • QLIK ITALY, Via Dante n. 15 – 20123 Milano, provides DAB solutions for BI data analysis
  • Facebook, 4-5 Grand Canal Square, Dublin, Ireland: Facebook provides Facebook Pixel-script on the websites for more effective targeting of online ads.
  • LinkedIn, LinkedIn Ireland Unlimited Company, Gardner House, Wilton Place Dublin 2, Ireland: LinkedIn occasionally provides LinkedIn Website Retargeting-script on the websites for more effective targeting of online ads.
  • Teamviewer, TeamViewer GmbH – Jahnstr. 30 – 73037 Göppingen, Germany: Teamviewer provides   remote connection for assistance, storing and searching assistance for chat transcripts.
  • INFOR, Barneveld, Mercuriusweg 45 – 3771 NC Barneveld – The Netherlands: INFOR assists DAB in the processing of customer and supplier data and provides the system for the processing.
  • Other recipients, typically consultants, that will assist with IT support for the above systems and assist with the processing of your Personal Data on behalf of Dab in the above systems.

Other authorized third parties may need to access or store personal data if applicable law requires (e.g. governmental authorities, courts, external advisers and similar third parties that are public bodies).

Transfer of the Personal Data

In certain cases, your Personal Data may be transferred to outside of EU/EEA. Dab ensures that such transfer will be carried out in accordance with the applicable data protection laws. This entails that any party outside of EU/EEA which comes in possession of your Personal Data must ensure an adequate level of protection, for example by entering into the EU standard contractual clauses, or implement and comply with binding corporate rules, where applicable. If you have any inquiries in relation hereto, you are welcome to contact Dab – please see the contact information below in the ‘How can you access your Personal Data?/Further rights’ section.

Retention period

We store your Personal Data only for as long as this is necessary for the above-mentioned purposes, namely to deliver the requested services to you, to communicate with you, to allow Dab chat agents to search for previous chats involving you and as long as necessary to create more customized user experiences for you. Some of your Personal Data may, however, be stored for accounting purposes or for defense of legal claims. This Personal Data will be stored until the expiration of the statutory limitation period. Moreover, some of your Personal Data may be stored in an anonymized form that does not allow you to be identified.

How can you access your Personal Data ?/Further rights

Under applicable law, you have various rights (under the conditions set out in applicable law).

Withdrawal of consent: If you have declared your consent for any Personal Data processing activities you can withdraw this consent at any time with future effect. Such a withdrawal will not affect the lawfulness of the processing prior to the consent.

Right of access: You may have the right to obtain from us confirmation as to whether or not Personal Data concerning you is processed, and, where that is the case, to request access to the Personal Data. The access information includes – inter alia – the purposes of the processing, the categories of Personal Data concerned, and the recipients or categories of recipients to whom the Personal Data have been or will be disclosed. However, this is not an absolute right and the interests of other individuals may restrict your right of access.

You may have the right to obtain a copy of the Personal Data undergoing processing. For further copies requested by you, we may charge a reasonable fee based on administrative costs.

Right to rectification: You may have the right to obtain from us the rectification of inaccurate Personal Data concerning you. Depending on the purposes of the processing, you may have the right to have incomplete Personal Data completed, including by means of providing a supplementary statement.

Right to erasure (“right to be forgotten”): Under certain circumstances, you may have the right to obtain from us the erasure of Personal Data concerning you and we may be obliged to erase such Personal Data.

Right to restriction of processing: Under certain circumstances, you may have the right to obtain from us restriction of processing your Personal Data. In this case, the respective data will be marked and may only be processed by us for certain purposes.

Right to object: Under certain circumstances, you may have the right to object, on grounds relating to your particular situation, or where Personal Data are processed for direct marketing purposes at any time to the processing of your Personal Data by us and we can be required to no longer process your Personal Data.

Right to data portability: Under certain circumstances, you may have the right to receive the Personal Data concerning you, which you have provided to us, in a structured, commonly used and machine-readable format and you may have the right to transmit those data to another entity without hindrance from us.

If you would like to know more or wish to use one or more of your above rights, you are welcome to contact Dab Pumps S.p.A. by calling ++39049512500 or our contact page on our website.

Filing of complaints

In case of complaints, you also have the right to lodge a complaint with the competent supervisory authority regarding the processing of your Personal Data.

Changes to the Privacy Notice

We reserve the right to change or supplement this Privacy Notice at any time. The current Privacy Notice will always be available on Dab’s company website.


I declare to have read and accept the privacy policy notification in all of its parts.